COLDFLEX® FREQUENTLY ASKED QUESTIONS Q: What is COLDFLEX? A: An exclusive formulation of gelled water imbedded into an elastic, flexible foam material that delivers cooling compression to the affected area. Q: How does COLDFLEX work? A: Once the COLDFLEX is exposed to the air, the gel-based water evaporates from the COLDFLEX and extracts the heat from within the muscle tissue, providing continuous, long-lasting cooling action. Instead of cooling the muscle tissue from the outside-in as ice packs do(Cooling the skin first and eventually working through the deeper layers of tissue, with the possibility of frost-bite), COLDFLEX removes the heat from the body's muscle tissue from the inside-out. Q: Why is COLDFLEX superior? A: Because it conforms to the shape of the body, completely surrounds and penetrates the entire affected area , adheres to itself, and provides a deep cooling action without the possibility of frostbite or freezer burn. Q: Does COLDFLEX need to be pre-cooled? A: No. COLDFLEX will begin cooling the affected area straight from the jar. For faster, deeper cooling penetration, COLDFLEX can be refrigerated. Q: Can COLDFLEX be frozen? A: No, except for the "Frozen Compresses". For all other items, freezing causes the product formula to change, as well as making it stiff and unusable. Q: Can COLDFLEX be re-used? A: Yes. Approximately 25 x 20-minute applications. Some products may vary. Q: What is COLDFLEX made of? A: Ingredients: 96-Parts Water, 3-Parts Polyvinyl Alcohol and 1-Part Sodium Borate. Q: Does COLDFLEX contain chemicals? A: No. COLDFLEX is Non-Toxic, Non-Irritating to the skin or eyes. Q: Is COLDFLEX messy? A: No. Although some of the water based gel may come off of the products, it is completely safe and Non-Staining. Note: Gel may at times adhere to clothing.